The reality that any FQHC would need the services of a professional FQHC billing company is undeniable. With a good billing company, FQHCs are assured of efficiency, customer satisfaction and increased revenue.
Nonetheless, with medical billing companies mushrooming every day, it is painstakingly difficult for health centers (especially startups) to choose a billing company that will meet their needs. One thing is for sure, each billing company presents itself as the cream. To discern chaff from grains, there are a couple of factors to look out for when choosing a billing service.
Bespoke FQHC Billing Services
Each FQHC has its own set of services. Though most of them share billing problems, each has unique billing needs. To this end, billing companies need to tweak their services to suit needs of each of these health centers. With tailor-made services, you are assured that you are covered for any billing problem you may have in future. A good billing company is one that will work with a health center in a bid to identify and overcome FQHC billing challenges facing them and opportunities they have and then make a plan to curb challenges and take advantage of opportunities.
One of the main reasons why health centers need FQHC billing companies is to assist them in self-pay collections. This is why reputable FQHC billing companies like MaximizedRevenue.com thrive in the markerplace for billing services. Instead of health center employees following clients to collect any cash they owe the facility, billing companies do the follow-up to ensure that patients pay all their dues. A good company should have a follow-up plan put in place.
On the same point, billing companies need to provide as much information to their clients as they can. This helps clinics make major decisions, analyze cash flow, identify challenges and opportunities and even make a budget. A billing company that offers regular reports helps a clinic change their operation techniques for the better.
Experience is key. This is indisputable of any company that produces goods or offers services. A billing company that has been in operation for a long time (especially one that has operated for more than a year) and has handled a couple of clients successfully is better placed to offer quality services than one that has just kicked off. Nevertheless, you need to look beyond their length of operation and look at what they have achieved with their clients and their mode of operation. You need to assess their use of technology and how swift their services are.
Customer Support and Prices
If you want quality services from a FQHC billing company, prices will not be a problem. But then again, you need to know their pricing options and compare their prices with other companies in their level. Every billing company should (at all times) offer excellent customer support. This is an attribute that you should never beg for. If there is no customer support, a clinic is as better as handling their own billing problems.
What Services do FQHC Billing Companies Offer?
A good billing company should offer at least three main FQHC billing services; patient invoicing and support, claim generation and submission and collection services. They perform exemplary in following up insurance providers for claims in process. Other services you should expect from your billing service provider include credentialing, insurance eligibility confirmation, medical coding and scheduling of appointments among others.